For Tourism and Hospitality Agencies – project management in quality scheme development, quality advice, training and consultancy to partners and quality assessment programmes.

For small and large hotels/accommodation providers – advice, help and training through one-to-one sessions or workshops to improve operational standards, increase business and grow profits.

• Hotel consultancy – how successful is your business?
• Has your business run out of steam or lost its way?
• How are you marketing your business?
• Quality service standards – advice and help, mystery guest visits, benchmarking.
• Restaurant consultancy – food tastings, how to improve your menu and wine list.
• People – help with recruitment and team training.
• In a nutshell –the sort of dynamic advice from the TV “Hotel Inspector” but without the public exposure.

Ways Peter can work with you

• One-off sessions (1-1 or workshop).
• Quarterly review meetings.
• Annual mentoring programme (see the Caterer 29/1/09 – Page 8).
• Non-executive director.

Peter’s Experience

• Clients in 2010 include VisitEngland, Visit London, Tourism South East, Visit Wales.
• Peter was speaker on “UK Quality – the way forward” at the international Collabor8 conference in April 2010
• Clients in 2009 included Tourism South East, VisitEngland, London Development Agency, One North East, Bournemouth University, Alistair Sawday Guides and the Hospitality Skills Academy. Additionally, I was involved with various award judging panels and activities throughout the year e.g. Hotel Cateys.
• Before my freelance career, I worked for over 15 years in UK hotel and restaurant guides, carrying out assessment and consultancy with Egon Ronay and then the AA; I was Chief Hotel & Restaurant Inspector from 2003-2008.
• Previously, I worked for 15 years in the hotel & restaurant industry, including ownership and management of a country house hotel, which won red Michelin, AA red stars and rosette awards.